Month: May 2020

Our commitment to your health and safety is a priority. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus. Our industry is regulated by strict local, state and federal guidelines. In addition to these guidelines, we have put the following steps in place in an effort to best take care of our team and our guests health and well-being. We will continue to adjust our behavior and operation as the situation evolves.

OUR GUESTS
We kindly request that if you have traveled through an airport in the last two weeks, have a cold, a sniffle, a cough, fever or are feeling unwell, please stay home. We are waiving all cancellation fees during this time of heightened personal responsibility.

All hotel guests are required to complete a health declaration form prior to checking in.

We are providing more room between gathering areas in the lobbies, living rooms and dining rooms. We kindly ask that guests abide by social distancing recommendations, wave hello to friends from a distance and respect others personal space at all times.

Many of the amenities typically found in our guestrooms have been removed to provide a more personal and safe experience for all guests. It will be our pleasure to set up prior to your arrival or deliver to your room, the following fresh and sanitized items; coffee machine and coffee set up, bath robes, water glasses, wine glasses, ice bucket, bible, and yoga mat.

OUR EMPLOYEES
All employees returning to work must be able to sign a declaration form confirming they have and will continue to follow the personal guidelines to stop the spread of coronavirus.

Prior to returning to work, all employees go through a thorough Covid-19 training program which includes training on new protocols at work and personal hygiene requirements.

We reinforce training and the steps we are taking to prevent the spread of the coronavirus at daily meetings and on our communication boards which are prominently displayed in each department.

All employees are certified in the ServSafe Takeout and Delivery: COVID-19 precautions program.
Employees with cold or flu like symptoms are required to stay home.

All employees have their temperature taken and recorded prior to starting work each day. Employees with a temperature of 100 or greater are sent home.

We have enforced a no-handshake and no-hug policy when greeting each other and our guests.

All employees are trained on enhanced cleaning and sanitizing practices specific to their departments that include but are not limited to disinfecting surfaces, pens and keys between each guests use and frequent cleaning of work spaces including desks, keyboards, telephones, radios, keys, mouse, mouse pads and cell phones.

HOUSEKEEPING
High touch point areas throughout the public areas in the hotel, restaurant and spa are being sanitized at regular intervals throughout the day.

Covered garbage cans with foot pedals to open are spread throughout the public areas for guests to discard their tissues and other items they’ve touched and wish to discard.

Housemen are wearing gloves when they’re assisting housekeeping in stripping beds and carrying linens.

Housemen are sanitizing their hands between guest interactions.

Our housekeepers are wearing masks and a clean pair of gloves for each guest room they clean and sanitize. All housekeepers are using safe practices to change their gloves after they clean each room.

Prior to check-in, each guest room is thoroughly cleaned and sanitized. Touchpoint sanitation includes but is not limited to: door handles, head boards, desks, tables, chairs, lamps, light switches, thermostats, drapery pull handles, mini-fridges, room collateral, telephone and keypad, television remote control, alarm clock, trash receptacle touch points, umbrella handle, iron handle, ironing board, hangers, luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles.

Stayover service is available for guests. No contact delivery of linens, towels and bath amenities are available for guests who prefer to not have stay-over service.

Housekeeping carts are disinfected several times throughout the day.

Cleaning products used are approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens.

UV light is used to enhance sanitation in all areas of the hotel including but not limited to antique furniture, fabric, carpet and draperies.

An electrostatic misting machine with hospital grade disinfectant will be used to sanitize guest rooms after guests check-out and all public areas each evening (anticipated arrival June 12th)

GROCERY MARKET & RESTAURANT TAKEAWAY
Restaurant orders can be placed on line or by calling Guest Services. Payment is taken over the phone.

Guest can choose from curbside pick-up, no-contact curbside pick-up or no-contact delivery.

Curbside pick-up – Guest to call when arrive. If there is no one in the front seat, the order is placed through the guest window on the seat. If there is a driver in the passenger seat, the order is placed in the back seat through the window. We will also put the order in a guest’s trunk if preferred. This service allows distance and does not require our staff to touch the car. Hands are sanitized and gloves are worn by our staff and changed between each transaction.

No Contact curbside pick-up – Guest to call when arrive. We will place the order on a table outside of the Lakeside Dining Room. Hands are sanitized and gloves are worn by our staff and changed between each transaction.

No-Contact deliveries – We will call guest when we pull up and put delivery outside their front door and wait in the car until we see the guest has retrieved their food. Hands are sanitized and gloves are worn by our staff and changed between each transaction.

Our takeaway menus are single use.


Please note that these steps are in addition to local, state and federal guidelines already in place to guarantee a safe lodging, dining and spa experience.