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Hotel Policies
CANCELLATIONS
Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Reservations may be cancelled without penalty up to 14 days prior to arrival. Reservations not cancelled by 4 p.m. EST (14 days before arrival) will be charged their deposit of a one-night stay.
ARRIVALS AND DEPARTURES
Check-in time is 4 p.m.; checkout is 11 a.m. We are happy to store your luggage if you arrive before 4 p.m. or wish to depart later than 11 a.m.
RESORT FEE
All bookings will be charged a resort fee of $30 plus tax nightly. The fee includes access to premium amenities, enhanced services, and exclusive guest benefits to elevate your stay.
SMOKING AND VAPING
Inside, the Greystone Inn is a smoke-free environment as are the public terraces.
CHILDREN
Children are always welcome at the Greystone Inn. Pack n’ Plays are available at no charge. Call ahead, and one will be set up in your room when you arrive.
PETS
Well-trained and quiet pets are welcome. We have a limited number of pet rooms and they must be booked in advance of your arrival. If your pet is joining you, a $150 charge plus tax will be added. All pets must be on a leash while on property and please make sure pets are secure in their crates when you leave your room. A credit card must be presented at the time of check in to guarantee against damages or soiled carpets/soft goods in the room. Damages will be billed on a case-by-case basis.
BOATS
Guests are strictly prohibited from placing their own boats on Lake Toxaway at any time. Private cruises on the Miss Lucy or the Lightening Bug can be booked through our Concierge and motor boats can be rented at the Marina. Please contact the hotel to learn what boats are available for use during your stay.
HEALTH & WELLNESS
The comfort, well-being and safety of our guests has always been our top priority. In addition to local, state and federal guidelines within our industry, we have implemented additional cleaning and sanitation protocols through the entire hotel and installed the REME HALO in the HVAC systems of public areas of the hotel. The HALO-LED is an in-duct, whole building air purification system that is both zero ozone compliant, mercury free and is intended to proactively treat every cubic inch of air-conditioned space, reducing airborne and surface contaminants.
If you have any questions about our health and wellness protocols or have a specific request, please do not hesitate to reach out to us at info@greystoneinn.com or 828-966-4700.
PHOTOGRAPHY
To maintain the privacy and enjoyment of our guests, professional photography sessions are prohibited without prior written approval. A non-refundable $250 + tax fee will be applied for all approved photography sessions and must be paid in advance. Sessions are limited to a 1.5 hour time frame. Date and time must be approved in advance by the General Manager.
Note: Room rates are subject to all state and local taxes, currently at 11.75 percent. Prices are subject to change without notice.
Privacy Policy
The Greystone Inn
Effective Date: January 1, 2026
The Greystone Inn is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and online services.
This policy applies solely to information collected through The Greystone Inn website and related digital communications.
Information We Collect
We collect two categories of information: personal information and aggregated data.
Personal Information
Personal information is data that identifies you as an individual. You may voluntarily provide this information when you:
• Make a reservation
• Submit an inquiry
• Sign up for email communications
• Request event or wedding information
• Contact us by phone, email, or online form
Personal information may include your name, email address, mailing address, telephone number, reservation details, company affiliation, and payment information.
Aggregated and Technical Data
We also collect non-identifiable data related to website usage. This may include IP address, browser type, device type, referring websites, pages viewed, time spent on the site, and general geographic region. This information does not identify you personally and is used for analytics and performance optimization.
How We Use Your Information
We use personal information only for legitimate business purposes, including:
• Processing and confirming reservations
• Responding to inquiries
• Providing guest services
• Sending marketing communications (if you opt in)
• Improving website functionality and guest experience
• Complying with legal obligations
We do not sell, rent, or trade your personal information to third parties for commercial marketing purposes.
Booking Engine and Third-Party Service Providers
Online reservations and payment transactions are processed through secure, PCI-compliant third-party booking and payment providers. These providers may include our reservation system, payment processor, CRM platform, email marketing provider, and analytics partners.
The Greystone Inn does not store full credit card information on its website servers. Payment data is transmitted using encrypted technology designed to protect sensitive financial information.
Third-party service providers are contractually obligated to safeguard your information and may use it only for the services they perform on our behalf.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance functionality, remember preferences, measure performance, and improve user experience.
Cookies are small text files stored on your device that help the website recognize returning visitors and streamline navigation. Cookies do not independently identify you.
We may also use analytics tools, advertising pixels, and similar technologies to measure website usage and marketing effectiveness. These tools collect aggregated, non-identifiable data unless you voluntarily submit personal information.
You may disable cookies through your browser settings; however, certain website features may not function properly without them.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including reservation fulfillment, guest history management, legal compliance, dispute resolution, and legitimate business operations.
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.
Your Privacy Rights
Depending on your state or country of residence, you may have certain rights regarding your personal information, including:
• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of personal information, subject to legal and contractual obligations
• The right to opt out of marketing communications at any time
To exercise any of these rights, please contact us directly using the information below.
Email Communications and Marketing
If you subscribe to marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly. We comply with applicable email marketing regulations.
Children’s Privacy
Our website is intended for general informational purposes. You must be at least 18 years old to make reservations or submit personal information through our site.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.
Disclosure Required by Law
We may disclose personal information when required by law, regulation, legal process, or governmental request. We may also disclose information when necessary to protect the security, rights, property, or safety of The Greystone Inn, our guests, our employees, or the public.
Links to Third-Party Websites
Our website may contain links to third-party websites. These sites operate independently and have their own privacy policies. The Greystone Inn is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Please note that standard email communications are not inherently secure. We encourage caution when transmitting sensitive information via email.
Text Messaging
By booking, you authorize The Greystone Inn to send 10 text messages and emails
with details regarding your reservation information and other offers. Message/data rates
may apply. Consent is not a condition of purchase. Reply STOP to opt out.
Policy Updates
The Greystone Inn reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date. Changes apply prospectively and will not affect previously collected information in a materially adverse manner.
Contact Information
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
The Greystone Inn
Lake Toxaway, North Carolina
Phone: 828-966-4700
Managed by Hay Creek Hotels
By using this website, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.
